Privacy Notice

Who is responsible

India: CLYKK Services India Pvt. Ltd., 16 Lewis Road, Balaji Layout, Cooke Town, Bangalore 560005, Karnataka, India. This company is the Data Fiduciary under India's Digital Personal Data Protection Act, 2023 (DPDP Act). Grievance Officer: Keerthi Kumar, grievance@clykkcare.com. You can raise a grievance without signing in. All other countries: CLYKK Technologies Inc., 16192 Coastal Highway, Lewes, Delaware 19958, USA. We will list our European and UK privacy representatives here once they are appointed.

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What we collect

Holding or buying a place: name, email, country and city, phone number if you give it, your marketing choice, queue position and reservation code. Your account: phone number (used to sign in), name, date of birth and other profile details you enter. Using CLYKK: your Care Circle and each member's role, what you record, Vault documents, consult notes and prescriptions, SOS alerts and their timeline, and, where a monitoring kit is installed, sensor and vitals readings. Vault Insight, if it is active on your account: the text read from your documents, a search index of that text, AI summaries, and your Vault chat questions and answers. Location: your service address, and your location while the app is open when you search for services or trigger SOS. Contacts: if you allow it, the phone numbers in your address book are checked against CLYKK and are not stored. See Contacts. How you found us: the channel or campaign that brought you to CLYKK, and the referral or campaign ID if you joined through one. App and device information: app version, operating system, notification token, a random app-install ID, and product-usage events. See Device, analytics and diagnostics. Paying: our payment processors handle card details. We never see or store full card numbers. Mobile app permissions are explained in Mobile app permissions and device data. We do not use health information for advertising.

Mobile app permissions and device data

Mobile app permissions and device data

This section covers two apps on Google Play and the Apple App Store: the CLYKK Care Super App for customers (CLYKKCare, Android package com.clykk) and CLYKK Care Pro for service providers (CLYKKCare Pro, Android package com.clykksp). The apps use each device permission only for the action you start. The company responsible for your information is named in Who is responsible. How long we keep information is in How long.

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Service provider location

The CLYKK Care Pro app collects location from service providers. It can do this in the background, but only during a visit the provider has accepted or that is in progress. Location is shared with that visit's customer and with the CLYKK operations team for live tracking and to confirm arrival. Doctors are not location-tracked. Location history is kept for 90 days after the visit, then deleted, except where the law requires us to keep records longer.

Consent, and how to withdraw it

Some things we do rely on your consent. Examples are sharing information with your Care Circle, Vault Insight, marketing messages and optional device permissions. We ask for that consent for the specific purpose. Other processing does not rely on consent. Your account and bookings are a contract. We keep some records because the law requires it, such as tax records. We rely on our legitimate interest in keeping the service secure and preventing fraud. You can object to this. You can withdraw a consent at any time by emailing privacy@clykkcare.com, or by using the control in the app where one is shown. You can always change device permissions in your device settings. In the app, open Profile › Privacy and consents › Raise a grievance. You can also raise a grievance without signing in at https://www.clykkcare.com/privacy/grievance. You do not have to close your account to withdraw one consent. Withdrawing a consent stops future use that depended on it. It does not undo use that was already lawful, a provider's clinical copy, or records we must keep (see How long). If a feature needs the consent, that feature may stop. For example, if Care Circle sharing is off, SOS alerts go only to your emergency contacts. Where the law allows a consent manager to act for you, the consent manager can send a withdrawal to the Grievance Officer named in Who is responsible, and we will treat it as your request. Your rights under India's DPDP Act are described in Your rights and Contact.

Vault document sharing

You can share Vault documents with people in your Care Circle, including a doctor you have added. Sharing is your consent for that person to see the documents for the purpose you are sharing them. How long access lasts depends on what you share. One document: you choose 7 days, 30 days, or until you revoke it. A 7-day or 30-day share ends automatically, and access through CLYKK stops then. A whole category, for example all health documents: access lasts until you revoke it. It does not expire on its own. Through a member's role: if a member's role includes document access, that access lasts until you change the role's permissions or remove the member. During SOS: the emergency documents you have chosen are open to your emergency contacts until the SOS ends. You can revoke any share at any time. Revoking stops future access through CLYKK. It cannot undo a copy a provider has already lawfully made in their own clinical records, which they may have to keep under the rules of their profession. That copy is the provider's record. You cannot switch it off, and the provider must not use it for a new purpose.

Vault Insight and AI features

Vault Insight (also called Vault Intelligence in the app) is an optional paid feature. Some Founding memberships, gifts and bundles also include it. It is not part of basic Vault storage. When Vault Insight is active on your account, our cloud hosting provider reads the text in your documents and we build a search index of that text. An AI feature from that provider writes summaries of individual documents and answers the questions you ask in Vault chat. AI summaries and answers are for information and organisation only. They are not medical advice or a diagnosis, and they can be wrong, so check anything important with a qualified professional. We do not use your documents, questions or AI answers to train any third-party AI model, and the provider does not use them to train its models. The index, summaries and chat history are kept with your Vault. To have them removed, email privacy@clykkcare.com.

Consults and telemedicine information

Information and documents you give for a consult or telemedicine visit are for that consult. By giving them, you consent to their use for the care itself, the consult notes, a prescription where one can be issued, and follow-up for that episode, and for the legal and record-keeping duties that come with the consult. We do not use them for unrelated purposes, marketing or advertising. Each new consult is a separate purpose, and consent from an earlier consult does not carry over. If you book a consult with a doctor who is connected to Vault, you can choose to include a Vault pre-brief. This is a summary of relevant Vault information that the doctor can review before the consult. Consult notes and prescriptions are saved to the patient's record in CLYKK. Care Circle members can see them if their role allows it. On CLYKK Care Pro, the provider's notes, prescription, and checklist are sent to CLYKK for that consult and may be written to the patient Vault. They are not used for advertising. The professional is responsible for their clinical judgment, including whether a remote consult is appropriate. CLYKK is not the clinician. A consult is not an emergency service. The Service Scope & Safety Notice explains what these products will not do. A doctor will issue a prescription only for a patient located in the country where the doctor is licensed. Where licences are issued by state, the patient must also be in the doctor's state. A consult across borders is advisory or a second opinion only, and no prescription is issued. An example is a member in India consulting a doctor licensed in the United States.

Service Scope & Safety Notice

Other people's information

Only add someone to your Care Circle if you are entitled to share their information. Tell them where you can. If they cannot decide for themselves, act for them only where the law allows you to.

Children, and people you care for

CLYKK accounts are for adults aged 18 and over. Children (under 18) cannot have their own account. A parent or lawful guardian can add a child to their own account and manage the child's records there. By adding a child, you confirm that you are the child's parent or lawful guardian and that you consent to us processing the child's information to provide the care you arrange. You can withdraw that consent, or ask us to delete the child's information, at any time (see Consent, and how to withdraw it). We do not use a child's information for advertising, and we do not track or profile children for advertising. The same rule applies when you add an elderly parent or anyone else who cannot decide for themselves. By adding them, you confirm that you are entitled to act for them.

Care Circle

You choose who is in your Care Circle. Each person has a role: Family, Caregiver, Doctor, Friend or Emergency contact. Each role comes with a default set of permissions, which the app shows when you invite the person. Some defaults include health information. The Family role can, by default, see vitals, medication logs, health documents, consult notes, prescriptions and the SOS timeline. The Doctor role can, by default, see health documents and consult notes. You can change any member's permissions at any time. Role permissions do not expire on their own. They last until you change them or remove the member. Members must not pass information on unless you ask them to or the law requires it. Removing a member stops their future access through CLYKK. Essential Care includes a Care Circle, and any extra seats you buy follow the same rules.

SOS

When you trigger SOS in the CLYKK Care app, we alert your emergency contacts. If you have allowed Care Circle sharing, we also alert the other members of your Care Circle. We send your current location to the people we alert. While the SOS is open, your emergency contacts can see your emergency health summary and the Vault documents you have chosen for emergencies. That access ends when the SOS is cleared. We keep a record of the SOS. Care Circle members can see it if their role allows it. SOS does not contact emergency services. If someone is in danger, contact your local emergency services.

Who can see it

Your information can be seen by you; by Care Circle members, according to their role and the permissions you set (see Care Circle); by people you share a Vault document or category with (see Vault document sharing); by doctors and other providers you add to your Care Circle, and by providers assigned to a booking you make — they see what the booking needs and what you share, and a Vault-connected doctor also sees any Vault pre-brief you include; by your emergency contacts during an SOS (see SOS); by service providers that process information for us under contract (see Third-party services); and by authorities, where the law requires it. We do not sell your information. We do not share it with advertisers, except for the limited website data described in Tracking and advertising, and only if you accept marketing cookies.

Third-party services

The organisations below process information so they can do a task for us. They are under contract to protect it and to use it only for that task. We do not let them use health information for their own advertising or to train their models. A provider, doctor, Care Circle member or emergency contact receives information because you chose them or because a booking needs it. Who can see it describes that sharing.

Cookie Policy

Where it lives

Information for accounts in India is stored on servers in India. Accounts outside India are currently also stored in India while we move them to servers in the United States; once that move is complete, each member's information is stored in the country where they enrolled, and records of a booking or purchase are kept in the country where it was made. Some service providers process information in other countries, as described below.

Across borders

Many families arrange care across countries, for example a parent in India and relatives elsewhere. Where your information is stored is described in Where it lives. Today, accounts outside India are still stored in India while we move them to servers in the United States. Once that move is complete, each member's information stays in the country where they enrolled, and records of a booking or purchase stay in the country where it was made. Members can still book providers in other countries; the information needed for that care may be processed there. Some service providers process information in other countries, including the United States. For people in the European Union or the United Kingdom, transfers out of those places rely on standard contractual clauses or equivalent safeguards where those apply. We will name European and UK representatives in Who is responsible once they are appointed. If your account is in India, it is with the Indian company named there. An account anywhere else is with the other company named there.

How long

We keep personal information while your account is active and for as long as we need it to provide the services you use. After that, we delete or anonymise it. We keep information longer in two cases: where the law requires it, and where we need it to establish or defend a legal claim. For example, we keep payment, invoice and tax records for the period that tax and company law requires. We keep consent records for as long as we need them to show what you agreed to. Location history from service providers is kept for 90 days after the visit, then deleted, except where the law requires us to keep records longer. If you hold a Founding place but do not complete it, we keep the hold until you complete it, cancel it, or ask us to delete it.

Security

We encrypt information in transit (TLS 1.2+) and at rest. Our systems need to process information to read document text for Vault Insight, deliver SOS alerts and provide the features you use. Access to a Vault document is limited to the people you authorise. No method of transmission or storage is perfect. We do not claim to have a finished SOC 2 report. That work is in progress, and we will publish the report once we have it. We are not a US HIPAA covered entity, and we do not claim that HIPAA applies to CLYKK. CLYKK Care has not signed Business Associate Agreements (BAAs) and has not undergone HIPAA assessments. The safeguards for health information are the ones in this section. Consult notes and prescriptions in CLYKK Care Pro are not written to an iCloud container. What that app keeps on the phone, and what an encrypted iOS backup may include, is in Mobile app permissions and device data.

Trust & Security

Tracking and advertising

The mobile apps do not track you across other companies' apps or websites. They do not use an advertising ID, and they do not show Apple's App Tracking Transparency prompt because they do not track. The apps do not use your information, including health information, for advertising or data mining. The CLYKK Care app's product-usage analytics are used only to understand and improve the app. On the website, analytics and marketing cookies load only if you accept them, as the Cookie Policy explains. If you accept marketing cookies, our advertising partners receive information about your visit, such as the pages you view and cookie and device identifiers. They use it to measure and target our ads. Under California law, this can count as "sharing" for cross-context behavioural advertising. We do not sell personal information. You can opt out at any time by declining or withdrawing marketing cookies in the cookie settings.

Cookie Policy

Monitoring and automated help

Monitoring uses a sensor kit installed by a CLYKK technician. Where you turn it on, CLYKK.ai uses passive sensors (not cameras) to notice changes from that person's usual daily pattern and alert the Care Circle. Where connected devices are installed, it also shows the Care Circle members you allow vitals readings, such as heart rate, a wellness score, and fall or distress alerts. You can turn monitoring off. It is not a medical device, not continuous supervision, and not an emergency service. The Service Scope & Safety Notice explains what it will not do. AI features in the Vault are described in Vault Insight and AI features. We do not use Vault records, consult information or other health information to train any third-party AI model. We do not read Android Health Connect or Apple Health.

Service Scope & Safety Notice

Share & Earn and the wallet

Share & Earn is the referral program in the CLYKK Care Super App. If you use it, we keep your referral link, whether someone joined or completed a first order through it, the rewards you and the person you invited received (wallet credits or coupons), and your wallet and any payout history. We use this to run the program and show it to you. India: you get ₹500 when your friend signs up and ₹200 more when their first care or service order is completed; your friend gets ₹50 CLYKK Credit plus a ₹100 welcome coupon (single-use, valid 90 days, no minimum order). Outside India: you get US$5 on sign-up and US$2 on their first completed care or service order; your friend gets US$1 credit. We read your contacts for a referral only if you choose to (see Contacts). We do not sell this information or use it for advertising. Rewards are wallet credit only. A credit is not cash, and it is not a Founding Families gift.

Founding Families

If you join Founding Families, or send or accept a gift place, we keep the membership, your city, the queue position and reservation code, and the invitation. You need the other person's permission before you give us their contact details. The Founding Member Terms and the Gift Terms govern the membership, and this notice governs the information. How long we keep membership and payment records is in How long.

Founding Member Terms · Gift Terms

Providers, verification, and confidentiality

Care providers, nurses and doctors on CLYKK Care Pro are independent and are not CLYKK employees. To take work, they give us verification information, which we use to check them, match and pay them for work, and keep the records described in How long: government ID; police clearance, where we ask for it; credentials and references; a licence, where the role needs one; and payout details, so we can pay them. How CLYKK Care Pro collects location is described in Mobile app permissions and device data. A provider must keep a customer's health information confidential. They may use it only for the job or consult in front of them and for the clinical record their profession requires. They must not use it for their own marketing. We do not give a provider a customer's information beyond what the customer shares and what the booking needs. Training lessons may open a hosted page or a linked video in a WebView inside the app.

Your rights

You can ask for a copy of your information, correction of your information, deletion of your information, your information in a portable format, and an end to marketing. We respond to privacy requests and grievances within 2 to 5 business days, and we do not charge. You can request account deletion without signing in (see Account deletion). Deletion is not immediate. You can raise a grievance without signing in. You can complain to your regulator, such as India's Data Protection Board or an EU or UK supervisory authority. We would like the chance to help first.

Request account deletion · Raise a grievance

Your choices

You can refuse a device permission or turn notifications off, revoke a Vault share or remove someone from your Care Circle, turn monitoring off, stop marketing, and withdraw any other consent, as described in Consent, and how to withdraw it. Turning a permission off only disables the feature that needs it. To delete your account, use Profile › Privacy and consents › Delete account in the app, or https://www.clykkcare.com/privacy/delete without signing in. A CLYKK Care Pro account is deleted from that same web page, opened from Profile or from Profile → Settings. California residents have the rights in Your rights to know, correct and delete. They can also opt out of the website advertising described in Tracking and advertising. EU and UK visitors have the same rights, plus the right to object and to take a copy of their information with them. We respond to privacy requests within 2 to 5 business days, and we do not charge. You can complain to a supervisory authority.

Request account deletion · Cookie Policy

Contact

Privacy questions and rights requests: privacy@clykkcare.com. Data Protection Officer: dpo@clykkcare.com. India Grievance Officer (DPDP Act): Keerthi Kumar, grievance@clykkcare.com, CLYKK Services India Pvt. Ltd., 16 Lewis Road, Balaji Layout, Cooke Town, Bangalore 560005, Karnataka, India. We respond to privacy requests and grievances within 2 to 5 business days, and we do not charge. Everything else: care@clykkcare.com. In the app, open Profile › Privacy and consents › Raise a grievance. You can also raise a grievance without signing in at https://www.clykkcare.com/privacy/grievance. You can also submit account deletion requests on the web without signing in.

Request account deletion · Raise a grievance