Terms of Service
Version 1.5 · Last updated October 17, 2026 · CLYKK Technologies Inc., 16192 Coastal Highway, Lewes, Delaware 19958, USA
Acceptance
These Terms apply to the CLYKKCare app, the CLYKKCare Pro app, and the CLYKKCare website, including the versions on the Apple App Store and Google Play. You accept these Terms by creating an account, installing an app, or continuing to use CLYKK. If you use CLYKK for someone else, you confirm you are allowed to. If you do not agree, do not use CLYKK. Who you contract with depends on your territory. In India: CLYKK Services India Pvt. Ltd., 16 Lewis Road, Balaji Layout, Cooke Town, Bangalore 560005, Karnataka, India. In any other country: CLYKK Technologies Inc., 16192 Coastal Highway, Lewes, Delaware 19958, USA. Apple and Google distribute the apps. They are not parties to these Terms and are not responsible for care services.
What CLYKK is
CLYKK is a care marketplace and a family coordination service. Households use CLYKKCare to arrange everyday care, keep a Care Circle, hold documents in the Vault, notice day-to-day patterns with monitoring, and book consultative telemedicine where it is offered. Care professionals use CLYKKCare Pro to take that work. CLYKK supports wellness and overall wellbeing. It is not medical care, a medical device, or an emergency service. The Service Scope & Safety Notice is part of these Terms.
Accounts and eligibility
You need an account to book care, hold a Vault, or work on CLYKKCare Pro. You must be 18 or older to create an account, and you must be able to enter a contract where you live. Your phone number is the key to your account, and it is the same on the web and in the apps. You are responsible for what you enter, for activity on your account, and for keeping access to that phone. A parent or lawful guardian may add a child to their own account and manage the child's records, as described in Children and dependants. You may also act for anyone in your Care Circle who cannot decide for themselves, but only where you are entitled to. You can ask us to delete your account in the app (Profile › Privacy and consents › Delete account) or on the web without signing in. We record every request. Deletion is not immediate, and your account stays active until we process it. Our care team (care@clykkcare.com) handles deletion requests. The Privacy Notice explains what we collect, what we keep, and your other rights.
Care providers and the Pro app
Care professionals, nurses and doctors on CLYKK are independent. CLYKK introduces them to families. They are not CLYKK employees, and a booking is for their service. We do not promise a clinical result. Before someone takes work, we ask them to complete verification: government ID, police clearance, a credential check, references, CLYKK certification, and a licence where the role needs one. We verify professional credentials as described in this section and in the Pro app. Verification is a check we carry out. It does not guarantee skill, fit, availability or outcome. You can switch or pause a professional in the app. A professional sees what they will earn, and CLYKK's fee, before accepting work. Quality concerns: care@clykkcare.com.
Payments
Our payment processor handles cards and other payments in India, and our payment processor for other countries handles them everywhere else. We never see or store full card numbers. You pay the price and any tax shown before you confirm. A receipt is emailed to you and kept in the app under Account → Payments. A payment in India is with CLYKK Services India Pvt. Ltd. A payment in any other currency is with CLYKK Technologies Inc. Founding card billing in the EU, UK and Switzerland will open once our European privacy representatives are appointed. Until then, we do not charge for founding in those billing countries. Free services still work, and a gifted founding place can be claimed from anywhere. Digital products are not sold in the CLYKK Care apps. There is no in-app purchase. Website purchases are described in Buying memberships and digital products.
Refunds and cancellations
Founding membership is a one-time payment (India ₹5,999; everywhere else US$129), not a subscription. You can get a refund within 30 days, with no questions asked. Statutory withdrawal rights, including the EU/UK 14-day right, apply on top of this and are never reduced. Booked care, telemedicine, activities, products, Vault renewals and other modules are separate. You can cancel them in the app under Account → Plans. They end at the close of the period you have already paid for, unless the screen you confirmed showed a different window for that booking. You will get an email saying what changed and what you keep. We do not refund part of a period already paid for unless that screen said we would. These booking rules never replace the 30-day founding refund. Essential Care stays free.
Health, Vault, and Care Circle
You choose who is in your Care Circle and what they can see. Each role comes with default permissions, which the app shows when you invite someone, and you can change them at any time. Add someone only if you are entitled to share their information, and tell them where you can. If they cannot decide for themselves, act for them only where the law allows. The Vault holds documents you upload, such as health, legal, financial and legacy documents, and you control who in the circle can open them. Founding households hold Vault Core for the lifetime of the membership. Wider Vault plans and Vault Insight are separate, optional products. Some Founding memberships, gifts and bundles include Vault Insight. Vault Insight's AI summaries and answers are for information only and are not medical advice. Monitoring helps you notice changes in day-to-day patterns. It is not continuous medical supervision and it is not a clinical alarm. Telemedicine is a conversation with a qualified professional. It does not replace an in-person assessment, emergency care, or your own doctor. A doctor prescribes only for a patient in the country, and where relevant the state, where the doctor is licensed. A cross-border consult is advisory or a second opinion only and does not include a prescription. SOS alerts your emergency contacts and, if you have allowed Care Circle sharing, your Care Circle. It also shares your location with them. While the SOS is open, your emergency contacts can see your chosen emergency documents. SOS does not contact emergency services. The Privacy Notice explains how we handle this information. The Service Scope & Safety Notice explains what these products will not do.
Consent and withdrawal
Some processing is optional and depends on a consent you can withdraw at any time: health information beyond what a booking needs, Care Circle sharing, Vault Insight, marketing, device permissions, monitoring, and Vault shares. To withdraw a consent, email privacy@clykkcare.com or use the control in the app where one is shown. In the app, open Profile › Privacy and consents › Raise a grievance. You can also use https://www.clykkcare.com/privacy/grievance without signing in. You do not have to close your account to withdraw one consent. Withdrawing stops the future use that needed that consent. It does not erase records the Privacy Notice says we keep, and it does not undo a lawful clinical copy. Your account itself is a contract. You can still ask us to delete it, as Accounts and eligibility describes.
Vault sharing
Sharing a Vault document with someone in your Care Circle, including a doctor you have added, is your consent for them to see it for the purpose of that share. How long the share lasts depends on what you share. A single document: you choose 7 days, 30 days, or until you revoke it. A 7-day or 30-day share ends automatically. A whole category: the share lasts until you revoke it. Through a member's role: access lasts until you change the role or remove the member. During SOS: your chosen emergency documents are open to your emergency contacts until the SOS ends. You may revoke any share at any time. Revoking stops further access in CLYKK. It does not erase a copy that a provider was required to make in their own clinical records. Care Circle members must not pass information on unless you ask them to or the law requires it.
Telemedicine and consults
A telemedicine or other consult is a conversation with an independent professional. That professional is responsible for their own clinical judgment, including whether a remote consult is appropriate and whether they are licensed to give it. CLYKK is not the clinician and does not promise a medical result. A consult is not an emergency service. If someone is in danger, contact your local emergency services rather than using the app. The Service Scope & Safety Notice is part of these Terms. A doctor will prescribe only for a patient located in the country where the doctor is licensed. Where licences are issued by state, the patient must also be in that state. Cross-border consults are advisory or a second opinion only, and no prescription is issued. An example is a member in India consulting a doctor licensed in the United States. We verify professional credentials as described in Care providers and the Pro app. Information you give for a consult is for that consult only, and a later consult needs new consent. You can choose to include a Vault pre-brief for a Vault-connected doctor. Consult notes and prescriptions are saved to the patient's record, where Care Circle members can see them if their role allows. The Privacy Notice explains how this information is handled. Where India's Telemedicine Practice Guidelines, 2020, apply, the registered medical practitioner is responsible for following them, not CLYKK. This includes identity, consent, and the clinical record their regulator requires. CLYKK's own retention does not replace that duty.
Children and dependants
You must be 18 or older to have a CLYKK account. A parent or lawful guardian may add a child to their own account and manage the child's records. By adding a child, you confirm that you are the child's parent or lawful guardian and that you consent to us processing the child's information for the care you arrange. An adult may also add a parent, or another person they are entitled to act for, and confirms that authority by adding them. We do not use a child's information for advertising. The Privacy Notice has the details.
Provider confidentiality
If you work through CLYKK Care Pro, you must keep a customer's health information confidential. Use it only for the job or consult in front of you, and for the clinical or legal records your profession requires. Do not use it for your own advertising. Do not share it with anyone else unless the customer consents or the law requires it. If the customer later revokes access in CLYKK, you lose further access through CLYKK. A copy you have already lawfully written into your own clinical record remains your professional record. You still must not use it for a new purpose.
The Pro app: verification, location, and payouts
CLYKK Care Pro is for adults who provide care. It is not for customers, and it is not for children. Before you take work, you complete verification: government ID and, where we ask, police clearance, credentials, references and a licence. You also give payout details: a UPI ID, or an Indian bank account number and IFSC, or an international identifier (SWIFT or IBAN, or an international payout account). We use them to pay you and to keep the records the Privacy Notice says we keep. CLYKK Care Pro asks for precise location. If the provider allows only approximate location, the app uses that instead. Care, delivery, monitor, and activity providers are located, including in the background, while they are on duty, whether or not they have a job. Doctors are not live-tracked. A separate, more frequent stream runs after the provider starts navigation to a job and continues until the visit starts, the job is completed or cancelled, or they sign out. Location sharing stops when you go off duty or log out. Going off duty also ends any in-progress navigation. If you tap 'Not now' on the background-location notice, the app uses location only while it is open. Before the app asks for Android "Allow all the time" or iOS "Always", it shows this purpose and asks the provider to agree. That step is separate from installing the app. While either stream is running, Android shows a persistent notification titled "CLYKK location on". The provider can turn location off in device settings. Job features that need it may then not work. Customers are not asked for background location in this app. Provider location history from CLYKK Care Pro is deleted after 30 days. The camera is used only for an action you start: KYC and identity documents, including a government ID and, where we ask, police clearance or a licence; a photo you attach to a visit checklist, a delivery, or an equipment install; a profile photo; and, on Android, video during a consult. CLYKK Care Pro does not upload a customer Vault file from the camera. Photos and files are chosen with the system photo picker. CLYKK Care Pro does not request broad photo-library access. On Android, the microphone is used for a voice or video consult with our video-call provider, and only during that call. The app does not record the call. The current iOS build asks for the microphone for consults and does not connect call audio or video to that provider. Training lessons may open a hosted page or a linked video in a WebView inside the app. You can request deletion of a Pro account from Profile, and again from Profile → Settings. That button opens the public deletion page in the browser. The app does not delete the account, and it does not send your sign-in session to that page. A provider request is handled manually by our care team (care@clykkcare.com). It is not immediate. The care team matches it to the provider account by the phone or email given.
Buying memberships and digital products
Care visits, telemedicine consults, activities and other services are provided by CLYKK or by an independent professional. You pay for them through our payment processor in India or our payment processor for other countries. This includes payments you make inside the app. On the website, clykkcare.com, we sell these digital products to website buyers: Vault plans (including Vault Core and extra storage), Vault Insight (also called Vault Intelligence), Care Circle seat packs, and Founding memberships and bundles. Digital products are not sold in the CLYKK Care apps. There is no in-app purchase. CLYKK Care Pro does not take card payments and does not include a card checkout. To be paid, a provider enters payout details in the app, as The Pro app describes. Apple and Google distribute the apps. They do not take these payments and are not responsible for the care. We do not store full card numbers. Payments covers price, tax, receipts, and which company your contract is with in India and elsewhere.
Acceptable use
Use CLYKK for care. Do not break the law with it, harass a family or a professional, pretend to be someone else, upload documents you have no right to store, or try to scrape, disrupt or break the service. Do not treat SOS, monitoring or a telemedicine consult as an emergency service. On CLYKKCare Pro, use location only as the Privacy Notice describes, and use the camera and microphone only for the upload, visit or consult you start, and only as the app explains at the time. We may suspend or close an account that breaks these Terms or puts someone at risk. We will tell you when we can.
Liability
For a claim about the service, CLYKK's liability is limited to the fees you paid us for that service, except where the law does not allow a limit. We are not liable for an independent professional's own decisions, for events outside our reasonable control, or for misuse of an account. Nothing in these Terms removes a consumer protection of your home country. Nothing removes liability that the law does not let us exclude, including liability for death or personal injury caused by negligence where excluding it is forbidden.
Governing law
Contracts in India are governed by Indian law, with the Bangalore courts. Contracts in other territories are governed by the law of Delaware, USA. The consumer protections of your home country always apply.
Founding lifetime benefits
A founding place is also governed by the Founding Member Terms. Founding status does not expire on a date. Founding status belongs to the member who bought or claimed it. Being in their Care Circle doesn't make someone a Founding member. It cannot be sold. The gift is the only way for a place to start another household. If CLYKK is acquired, the acquirer is bound by those founding terms. You have 30 days to request a refund. The lifetime summary covers the same points in plain language. If these Terms and the Founding Member Terms ever differ on a founding purchase, the Founding Member Terms govern that purchase. A gift is governed by the Gift Terms.
Founding Member Terms · Founding lifetime summary · Gift Terms · Refund Policy
Changes
We may update these Terms. The version on this page is the one in force. If a change is material, we will say so on the site or by email before it applies to you, where the law requires notice. If you keep using CLYKK after a new version is posted, you accept it, except where the law requires a clearer yes.
Contact
Our team works on India time (IST), and email is the most reliable way to reach us. care@clykkcare.com for the service. We answer within one business day. privacy@clykkcare.com for privacy questions. Our care team (care@clykkcare.com) handles deletion requests. India Grievance Officer: Keerthi Kumar, grievance@clykkcare.com. We respond to privacy requests and grievances within 2 to 5 business days, and we do not charge. For anything urgent about someone's health or safety, do not email us. Contact a healthcare professional or your local emergency services.
Privacy Notice · Request account deletion · Service Scope & Safety Notice